Full Time Customer Care Associate Jobs, salary up to MYR 3,500 in Kulim Topwheels (Langkawi) Sdn Bhd Kuah - Maukerja

Minimum Diploma in any field from a recognized institution.

Possess 1-2 years of proven experience in a customer-facing role, preferably within the automotive or retail sector.

Demonstrate exceptional communication skills, both verbal and written, in English, Bahasa Malaysia, and Mandarin to effectively interact with a diverse customer base.

Exhibit strong problem-solving abilities to address customer inquiries, concerns, and complaints efficiently and professionally.

Provide outstanding customer service, ensuring a positive and memorable experience for all clients visiting Kulim Topwheels (Langkawi).

Ability to work effectively in a fast-paced, team-oriented environment at our Langkawi location.

Familiarity with automotive product knowledge or a willingness to learn quickly about Toyota vehicles and services is a plus.

Serve as the primary point of contact for customers, addressing inquiries, concerns, and feedback regarding Toyota vehicles and services in a professional and courteous manner.

Build and maintain strong customer relationships by actively listening to their needs, providing personalized solutions, and ensuring a positive ownership experience throughout their journey with Kulim Topwheels.

Manage and resolve customer complaints effectively and efficiently, escalating complex issues to the appropriate departments while keeping the customer informed of the progress and resolution.

Gather customer feedback through surveys, direct interactions, and online channels to identify areas for improvement in products, services, and customer experience.

Maintain accurate and up-to-date customer records in the system, documenting all interactions, feedback, and resolutions.

Collaborate with sales, service, and parts departments to ensure a seamless and integrated customer experience, facilitating smooth transitions and addressing any inter-departmental customer-related issues.

Assist in organizing and executing customer events, promotional activities, and loyalty programs to foster community and strengthen brand affinity.