Sepenuh Masa Process Executive (Customer Service) Jobs, salary up to MYR 4,600 in Manpower Staffing Services (Malaysia) Sdn. Bhd. Bandar Kuala Lumpur - Maukerja

• 0-3 years of experience in Contact Centre / BPO operations

• Excellent verbal and written communication skills (C1 English required for Voice)

• Experience supporting Inbound and Outbound Voice, Chat, and Email processes.

• Working knowledge of CRM tools and basic systems navigation

• Strong customer focus, problem-solving, and multitasking skills

• Willingness to work 24/7 rotational shifts, including night shifts, weekends, and holidays.

• Work From Office

• Handle incoming and outgoing customer interactions via voice, chat, and email.

• Resolve customer queries accurately within defined SLAS.

• Document interactions correctly in CRM/ticketing systems.

• Adhere to schedule, quality standards, and information security policies.

• Meet individual and team performance benchmarks defined by the process.

• Participate in training, calibrations, and continuous improvement initiatives.
  

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• Annual Leave
• Medical and Hospitalisation Leave
• Training Provided
• Allowance Provided