Full Time Senior Process Executive (Customer Service) Jobs, Salary up to MYR 5,000 in Manpower Staffing Services (Malaysia) Sdn. Bhd. WP Kuala Lumpur - Maukerja

• 3-5 years of experience in Contact Centre / BPO operations

• Excellent verbal and written communication skills (C1 English required for Voice)

• Experience supporting Inbound and Outbound Voice, Chat, and Email processes.

• Working knowledge of CRM tools and basic systems navigation

• Strong customer focus, problem-solving, and multitasking skills

• Willingness to work 24/7 rotational shifts, including night shifts, weekends, and holidays.

• Work From Office

• Handle incoming and outgoing customer interactions via voice, chat, and email.

• Resolve customer queries accurately within defined SLAS.

• Document interactions correctly in CRM/ticketing systems.

• Adhere to schedule, quality standards, and information security policies.

• Meet individual and team performance benchmarks defined by the process.

• Participate in training, calibrations, and continuous improvement initiatives.

Your Safety and Data Security Matter to Us.

Manpower is committed to a safe and transparent hiring process. We will never request payment, banking details, or sensitive personal information as part of our recruitment. If you receive suspicious outreach claiming to be from us, please contact [*************].

• Annual Leave
• Medical and Hospitalisation Leave
• Training Provided
• Allowance Provided