- Jalan Stesen Sentral Bandar Kuala Lumpur WP Kuala Lumpur Malaysia 50470

Lokasi Kerja
Penerangan Kerja
Kelayakan
0–6 years of experience in Contact Center / BPO
• C1 English proficiency (mandatory for voice)
• Experience in inbound & outbound voice, chat & email
• Working knowledge of CRM tools
• Strong customer focus, problem-solving & multitasking skills
Tanggungjawab
• Handle inbound & outbound customer interactions via voice, chat & email
• Resolve queries accurately within defined SLAs
• Document all interactions correctly in CRM/ticketing systems
• Adhere to schedule, quality standards & InfoSec policies
• Meet individual & team performance benchmarks
• Participate in training, calibrations & continuous improvement initiatives
Manfaat
Kemahiran
LRT - KL SENTRAL
0.1 km
KTM - KL SENTRAL
0.1 km
MRL - KL SENTRAL
0.1 km
MRT - MUZIUM NEGARA
0.2 km
MRL - TUN SAMBANTHAN
0.7 km
KTM - KUALA LUMPUR
0.9 km
LRT - BANK RAKYAT BANGSAR
1.2 km
LRT - PASAR SENI
1.2 km
MRT - PASAR SENI
1.2 km
MRL - MAHARAJALELA
1.4 km
MRT - MERDEKA
1.9 km
LRT - MASJID JAMEK
1.9 km
LRT - PLAZA RAKYAT
2.0 km
Peringatan Penting
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