Sepenuh Masa Technical Support Agent Jobs, salary up to MYR 4,500 in Appasia Berhad Kuala Lumpur - Maukerja

Excellent communication and interpersonal skills.

Strong problem-solving and conflict-resolution abilities.

Proficiency in using customer service software and CRM systems.

Ability to multitask and manage time effectively in a fast-paced environment.

A patient and empathetic demeanor when dealing with customers.

High school diploma or equivalent; further education is a plus.

Previous experience in a customer service role is advantageous but not mandatory.

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Provide accurate information about products, services, and company policies.

Resolve customer complaints and issues effectively, escalating when necessary.

Maintain customer records and update information in the CRM system.

Identify opportunities to improve customer satisfaction and service delivery.

Collaborate with other departments to ensure seamless customer experience.

Process orders, forms, applications, and requests.