- Persiaran Jalil Utama Petaling WP Kuala Lumpur Malaysia 57000

Petaling, WP Kuala Lumpur
Working Location
Job Description
Requirements
We are looking for candidates with...
High school diploma; a background in Marketing, Mass Communication, Media, or a related field is preferred.
Excellent written and verbal communication skills, with a friendly and professional demeanor.
Ability to multitask efficiently in a fast-paced work environment, prioritize tasks, and manage time effectively.
Familiarity with Customer Relationship Management (CRM) tools is a plus.
Responsibilities
You will participate here
Respond to and assist customers with inquiries, comments, and messages on social media platforms such as TikTok, WhatsApp, Facebook, Telegram, Instagram, etc.
Provide information about products, services, and policies in a timely and accurate manner.
Collaborate with other departments such as Operations, Marketing, and Product to resolve customer issues and improve service delivery.
Analyze customer interactions and feedback to identify trends and opportunities for improvement.
Record and report on key performance indicators, such as response time and customer satisfaction scores.
Benefits
Skills
AWAN BESAR
1.3 km
MUHIBBAH
1.8 km
SRI PETALING
1.9 km
ALAM SUTERA
2.0 km
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