Full Time Customer Service Specialist Jobs, Salary up to MYR 3,500 in W Talent Academy Sdn. Bhd. WP Kuala Lumpur - Maukerja

We are looking for candidates with...

• High school diploma; a background in Marketing, Mass Communication, Media, or a related field is preferred.

• Excellent written and verbal communication skills, with a friendly and professional demeanor.

• Ability to multitask efficiently in a fast-paced work environment, prioritize tasks, and manage time effectively.

• Familiarity with Customer Relationship Management (CRM) tools is a plus.

You will participate here

• Respond to and assist customers with inquiries, comments, and messages on social media platforms such as TikTok, WhatsApp, Facebook, Telegram, Instagram, etc.

• Provide information about products, services, and policies in a timely and accurate manner.

• Collaborate with other departments such as Operations, Marketing, and Product to resolve customer issues and improve service delivery.

• Analyze customer interactions and feedback to identify trends and opportunities for improvement.

• Record and report on key performance indicators, such as response time and customer satisfaction scores.

• Young and lively work environment
• Endless snacks
• Super comfortable and fully equipped office
• Weekly team building!