Full Time Project Manager – Digital Solutions Jobs, Salary up to MYR 12,000 in Agensi Pekerjaan Ideal Reliance Selangor - Maukerja

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or related field.

• Minimum 5 years of experience in Project Management or Business Analysis for IT solution delivery.

• Experience in CRM, digital transformation, AI/ML, or automation projects is highly preferred.

• Proven ability to work directly with customers and lead cross-functional teams.

• Certified Scrum Master (CSM) or Professional Scrum Master (PSM) preferred.

• Additional certifications in AI/ML, data analytics, or cloud technologies are an advantage.

• Proficiency with project tools such as Jira.

• Experience with SRS/SDD documentation tools (e.g., *************).

• Understanding of relational databases and data modeling (e.g., MySQL Workbench).

• Exposure to AI/ML concepts, automation tools, and data pipelines (an advantage).

• Familiarity with HTML and UI/UX wireframing tools.

1. Project Management

• Plan and manage end-to-end delivery of digital solution projects (CRM, AI, automation, analytics, integrations).

• Define and control project scope, timeline, budget, risks, and quality.

• Develop and maintain all project documentation: project plans, status reports, risk logs, and change requests.

• Coordinate cross-functional teams, including technical teams, developers, AI/data engineers, and external customer stakeholders.

• Facilitate project meetings, sprint reviews, technical discussions, and milestone checkpoints.

• Track and report project status to senior management and customer stakeholders.

2. Business Analysis

• Conduct workshops, interviews, and requirement-gathering sessions with customers and internal business stakeholders.

• Analyze existing processes, identify gaps, and propose digital solution improvements using CRM, AI, and automation.

• Prepare Software Requirements Specifications (SRS) and Software Design Documents (SDD).

• Create wireframes, mock-ups, and user flows to support solution design and user experience alignment.

• Translate customer business needs into clear technical requirements for development teams.

• Act as a key liaison between customers and internal technical teams.

3. Implementation & UAT

• Collaborate with developers, data engineers, and vendors to ensure the solution aligns with required functionality.

• Plan and manage User Acceptance Testing (UAT) with customer testers and internal QA teams.

• Oversee go-live activities, deployment, integration testing, and post-launch hypercare.

• Ensure smooth handover to operations and support teams.

4. Continuous Improvement

• Identify opportunities to optimize workflows using CRM, AI, automation, and digital tools.

• Recommend enhancements or system improvements based on feedback from customers and internal teams.

• Promote best practices in digital adoption, process transformation, and change management.

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance
• Medical and Hospitalisation Leave