Work from Home Customer Service Specialist Jobs, in Origin Sleep Malaysia East - Maukerja

Position: Remote Customer Service Specialist

Location: Fully Remote, report to Singapore HQ

Employment Type: Full Time

Salary Range: Basic MYR 4,000 per month (EPF. SOCSO, EIS)

Working Hours: 10 AM - 6 PM / 2 PM - 10 PM

About the Company

Origin Mattress is a global sleep technology company committed to transforming how people rest, recover, and wake up ready for life. We are expanding globally, we design award-winning mattresses and sleep essentials backed by science, innovation, and honest value.

With a strong digital presence and fast-moving retail approach, we are building the future of modern sleep — one bedroom at a time. Join us and help bring better sleep to the world.

As part of our remote customer service team, you will play a critical role in ensuring a seamless customer experience. You will be handling customer inquiries, resolving issues, and enhancing our brand reputation through excellent communication and problem-solving skills.

What We’re Looking For:

• Fluent in English and Mandarin – Must be comfortable handling multilingual customers. Cantonese speaking candidates will be a bonus (for Hong Kong market)

• Customer-facing experience– Background in customer service, hospitality, or other service-related industries is a plus.

• Strong communication & problem-solving skills – Ability to de-escalate issues and turn a negative experience into a positive one.

• AI Literacy – Familiarity with AI chatbots, CRM systems (Zendesk, Salesforce), or a willingness to learn.

• Adaptability & independence – Able to work remotely with minimal supervision in a fast-paced environment.

Why Join Us?

• 100% Remote Work – Work from anywhere!

• Career Growth – We invest in our employees' development and training.

• Inclusive & Innovative Culture – Work with a diverse, forward-thinking team.

• Impactful Role – Be part of a company where your work directly influences customer satisfaction.

You should NOT apply if you:

• Prefer a slow pace and well-defined routine every day

• Want strict job boundaries and “that’s not my job” mentality

• Dislike learning new things or adapting when priorities shift

• Need heavy supervision and constant instructions

• Avoid accountability and owning outcomes

• Want a company where growth is comfortable, not challenging

• Prefer to maintain the status quo instead of improving processes

Origin is a fast-growing company — things move quickly, and we expect everyone to grow quickly too.

We believe that diversity drives innovation and success. We are committed to fostering an inclusive workplace where individuals from all backgrounds feel valued, respected, and empowered. We welcome diverse perspectives and ensure equal opportunities for all, creating a culture where everyone can thrive.

• Handle customer queries via email, website chat, and phone from various countries such as Malaysia, Taiwan, Hong Kong, Australia and United Kingdom.

• Assist customers with placing orders, processing returns, and tracking shipments.

• Troubleshoot and resolve customer issues and complaints effectively.

• Process refund requests in accordance with company policies.

• Provide timely updates to HQ, ensuring customer concerns are addressed promptly.

• Annual Leave
• EPF
• SOCSO
• EIS
• 5 Working Days
• Work from Home
• Training Provided