- Jalan Tun Sambanthan Bandar Kuala Lumpur WP Kuala Lumpur Malaysia 50470

Bandar Kuala Lumpur, WP Kuala Lumpur
Working Location
Job Description
Requirements
Fresh graduates are encouraged to apply.
Previous working experience in customer service, or customer service related fields is an added advantage but not essential
Knowledge in handling basic computer (Microsoft Excel/Word etc).
Good communication and interpersonal skills.
Ability to multi-task, prioritise and manage time effectively
Proficiency in Traditional Mandarin and English
Responsibilities
To efficiently handle email and chat (inbound calls are minor).
To provide fast and timely solutions to all customer related problems.
To ensure customer satisfaction by providing excellent Customer Services.
To be constantly guided by company's service standards.
Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Benefits
Skills
MRL - KL SENTRAL
0.4 km
KTM - KL SENTRAL
0.4 km
LRT - KL SENTRAL
0.4 km
MRL - TUN SAMBANTHAN
0.7 km
LRT - BANK RAKYAT BANGSAR
0.7 km
MRT - MUZIUM NEGARA
0.8 km
KTM - KUALA LUMPUR
1.4 km
KTM - MID VALLEY
1.4 km
LRT - PASAR SENI
1.8 km
MRT - PASAR SENI
1.8 km
LRT - ABDULLAH HUKUM
1.8 km
KTM - ABDULLAH HUKUM
1.8 km
MRL - MAHARAJALELA
1.9 km
KTM - SEPUTEH
1.9 km
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