Internship For Customer Service Specialist Jobs, Salary up to MYR 4,500 in Heaven Spiritlink International Sdn. Bhd. WP Kuala Lumpur - Maukerja

Diploma or above (requirements may be relaxed for candidates with exceptional abilities).

1+ year of customer service support experience is preferred.

Excellent communication and interpersonal skills; able to resolve customer issues calmly and effectively.

Fluent in spoken Mandarin, English, and Cantonese is preferred.

Proficient in Microsoft Office with good typing skills in both Mandarin and English.

Proactive, responsible, strong willingness to learn, and skilled in handling complex issues tactfully.

Handle daily customer inquiries via phone, email, and live chat, providing professional consultation and effective communication.

Resolve customer disputes and complaints related to various payment platforms.

Conduct customer follow-ups, listen attentively to their needs, and provide timely feedback to enhance satisfaction.

Assist in handling urgent incidents and escalated complaints effectively, promptly, and professionally.

Complete other daily tasks assigned by supervisors independently.