Full Time 5星级酒店中英文客服 [5 Mins From MRT & LRT Ampang Park] Jobs, Salary up to MYR 5,500 in Agensi Pekerjaan TalentConsult WP Kuala Lumpur - Maukerja

Looking to build an international career with a luxury hospitality brand?

Join us as a Mandarin Customer Service Executive!

Be part of an award-winning 5-star hotel brand renowned for delivering world-class hospitality and unforgettable experiences. In this role, you will support customers from Singapore through calls, emails, and live chats, providing professional assistance, resolving enquiries, and making a meaningful impact with every interaction.

Location: G tower, KLCC (MRT & LRT accessible)

Working Hours: 5 days per week | 9 hours per day

Job Requirements

• Strong verbal and written communication skills in English and Mandarin to effectively communicate with Mandarin-speaking clients.

• Minimum 1 year of experience, fresh graduates are not eligible for this role.

• English level B2 and above (Near-native fluency)

• SPM qualification or above

• White-glove mindset with the ability to remain calm and professional under pressure

• High level of accuracy and strong attention to detail

• Handle customer enquiries and service requests via phone, email, and live chat

• Support hotel bookings, reschedule, cancellations and so on

• Assist with delays, cancellations, refunds, and enquiries

• Deliver professional, calm, and empathetic customer service

• Record, track, and resolve cases accurately

• Adhere to workflows, system procedures, and SLA requirements

• Annual Leave
• Medical and Hospitalisation Leave
• SOCSO
• EPF
• Medical Insurance
• Training Provided
• Allowance Provided
• Overtime Pay
• 5 Working Days