Full Time Customer Support Executive Jobs, Salary up to MYR 3,500 in Go Tasty WP Kuala Lumpur - Maukerja

Provide excellent customer service via phone, email, and chat to address inquiries, resolve issues, and offer solutions in a timely and professional manner.

Maintain a high level of product knowledge to effectively assist customers with questions about Go Tasty Sdn Bhd's offerings.

Accurately document all customer interactions, feedback, and issues in the company's CRM system.

Collaborate with internal teams to escalate complex customer problems and ensure satisfactory resolution.

Adhere to company policies and procedures while representing the Go Tasty Sdn Bhd brand with a positive and helpful attitude.

Assist with administrative tasks as needed to support the customer service department's operations.

Demonstrate basic computer proficiency, including familiarity with email clients, word processing software, and data entry.

Communicate effectively in both English and Mandarin to cater to a diverse customer base.

Be punctual and reliable for all scheduled shifts at the Jalan Damai Raya 6 31, Kuala Lumpur office.

Respond to customer inquiries via phone, email, and chat in a timely and professional manner, addressing questions about products, services, and orders.

Provide accurate information and solutions to customer issues, escalating complex problems to the appropriate team or supervisor when necessary.

Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints in the CRM system.

Assist customers with placing orders, processing returns, and resolving billing discrepancies.

Gather customer feedback and share insights with the team to contribute to service improvement initiatives.

Follow communication guidelines and company policies to ensure a consistent and positive customer experience.

Proactively identify opportunities to upsell or cross-sell products and services where appropriate, enhancing customer value.