- Sepang International Circuit Kuala Lumpur International Airport Selangor Malaysia 43900
Kerja Sepenuh Masa Customer Service Representative, Gaji tinggi MYR 3,000 di Agensi Pekerjaan J-Recruit Selangor - Maukerja
MYR2,500 - MYR3,000 Sebulan
Kuala Lumpur International Airport, Selangor
Kurang dari 15 pemohon. Anda mempunyai peluang yang tinggi!
Posted
6 days ago • Closing
10 Jul 2027
Kurang dari 15 pemohon. Anda mempunyai peluang yang tinggi!
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Kelayakan
- Education: Minimum SPM or Diploma.
- Experience:
- Preferably with 1 year or above experience in logistics industries and good communication skills
- Windows Office Applications (e.g. MS Word, MS Excel, etc)
- Able to work independent
Tanggungjawab
- Communicate with clients and shippers and resolve any complaints.
- Prepare shipping quotes for customers.
- Negotiate shipping fees with couriers.
- Prepare sales reports for senior management.
- Keep a meticulous record of shipment information.
- Help manage current customer accounts.
- Deal with a high volume of inbound and outbound phone calls.
- Maintain relationships with carriers and customers.
- Provide exceptional customer service to customers and carriers.
- Solve customer and carrier problems and help resolve issues.
- Attend air freight enquiries from customers & overseas agents.
- Familiarize with related customer service, air freight export and import procedures.
- Build strong relationships with airlines, GSA & CSA.
- Monitor complete operational process flow to ensure timely delivery of freight to customers.
- Maintain and file all records in accordance with company procedure.
- Contribute to maintaining strong relationships with suppliers and vendors (airlines, trucking companies,etc).
- Oversee and assess team productivity and activities, providing regular performance-related feedback and constructive coaching.
- Attend to customer bookings for export/ import shipments.
- Update customers on the status of their shipments via email.
- Coordinate with Operations and Sales to meet customers’ needs.
- Handle costing and billing for shipments.
- Undertake other assignments from the Management . (Manage overall export and import operations)
Manfaat
- Annual Leave
- Medical and Hospitalisation Leave
- SOCSO
- EPF
- EIS
Kemahiran
Customer Service
Logistics Coordination
Communication Skills
Peringatan Penting
Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.
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