Full Time Customer Service Executive Jobs, Salary up to MYR 4,500 in Lifework HR Services Selangor - Maukerja

• Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, any field.
• Applicants must be willing to work in Bandar Botanic Capital, Klang.
• Fresh graduates/Entry level applicants are encouraged to apply.
• Computer literacy and competent Microsoft excel
• Working days: Monday to Friday | Working Hours: 8:45 AM – 6:00 PM

1. Shipment Coordination & Documentation

• Prepare, verify, and process all import/export shipping documents (Air Waybill, Commercial Invoice, Packing List, Customs Declaration, etc.).
• Ensure accuracy and compliance with international trade regulations and airline requirements.
• Coordinate with overseas agents, airlines, and internal operations teams for smooth shipment flow.

2. Customer Communication & Support

• Serve as the main contact point for customers on shipment inquiries, booking status, and issue resolution.
• Provide timely updates on cargo movement, delays, and delivery schedules.
• Handle customer feedback and complaints professionally to maintain service satisfaction.

3. Customs Clearance & Regulatory Compliance

• Liaise with customs brokers for import/export clearance procedures.
• Ensure all shipments comply with customs regulations, import/export permits, and documentation standards.
• Monitor HS code classification, duties, and tax documentation where applicable.

4. Shipment Tracking & Problem Solving

• Track and monitor shipment progress from pickup to delivery.
• Resolve any shipment irregularities such as cargo delays, damages, or missing documentation.
• Coordinate with carriers, warehouse, and transport teams for corrective actions.

5. Reporting & Administrative Support

• Maintain accurate records of all shipments and customer interactions.
• Prepare daily or weekly shipment status reports for management and customers.
• Assist in billing, invoicing, and verification of freight and related charges.

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Annual Bonus
• Medical Insurance
• 5 Working Days
• Company Trip