Sepenuh Masa Customer Service Executive - Freight Forwarding Jobs, salary up to MYR 5,500 in Agensi Pekerjaan Inter Island Sdn Bhd Shah Alam - Maukerja

Customer Service Executive (Transport & Freight Forwarding)

Location: Bukit Jelutong, Selangor
Salary: RM4,000 – RM5,500
Employment Type: Full-time

Role Overview

We are looking for a proactive and customer-focused Customer Service Executive to support customer accounts and coordinate shipment activities within the logistics and freight forwarding operations. You will act as a key point of contact for customers, ensuring smooth communication, timely shipment updates, and effective coordination with overseas agents and internal teams.

Requirements

• Minimum 3 years of experience in Customer Service, preferably within logistics, freight forwarding, shipping, or a related industry.

• Experience in handling or coordinating Air and/or Ocean freight shipments is an advantage.

• Good customer service, communication, and interpersonal skills.

• Strong problem-solving and follow-up skills.

• Proficient in Microsoft Office, including Outlook, Excel, and Word.

• Able to work effectively under pressure in a fast-paced environment.

• Well-organized, proactive, and able to collaborate effectively with different teams.

• Handle customer inquiries and concerns via phone, email, and other communication channels in a timely and professional manner.
• Coordinate with overseas agents on Air and Ocean freight shipment consolidation.
• Work closely with the Operations team to ensure smooth and timely shipment delivery.
• Monitor shipment progress and provide timely updates to customers.
• Follow up on customer requests, inquiries, and shipment-related issues until resolution.
• Understand customer needs, identify issues, and provide appropriate solutions.
• Maintain effective communication with customers, overseas agents, and internal stakeholders.
• Ensure a high level of customer service throughout the shipment process.

• Medical Insurance
• EPF
• SOCSO
• EIS
• Annual Leave