Full Time Operations Specialist Jobs, Salary up to MYR 6,500 in Agensi Pekerjaan Workle WP Kuala Lumpur - Maukerja

Degree in Information Technology or a related field with CGPA more than 3.5.

Must have hands-on operational experience with Alibaba Cloud.

Experience with other cloud platforms (such as Tencent Cloud, Huawei Cloud, or Volcano Engine) is a strong plus.

1–3 years of experience in operations or data handling.

Fresh graduates with strong aptitude are also encouraged to apply.

Proficiency in Excel or equivalent data tools; ability to produce clear operational reports and summaries.

Strong problem-solving skills, customer service awareness, and willingness to learn cloud industry operations.

Ability to multitask and perform effectively under pressure in a fast-paced environment.

Detail-oriented, proactive team player with strong execution and communication skills.

Fluency in both Mandarin and English (spoken and written) is mandatory to support regional clients.

Billing & Account Management: 

Manage the end-to-end customer account lifecycle, including account activation, suspension, and closure, with a focus on billing accuracy. 

Coordinate with internal teams to ensure timely and accurate delivery of invoices to customers and partners. 

Handle customer inquiries related to billing discrepancies, credit notes, and payment follow-ups; assist in resolving disputes. 

Customer & Partner Support: 

Serve as the primary point of contact for operational and non-technical customer support requests. 

Coordinate and follow up on post-sales service requests to ensure timely resolution of issues (e.g., contract adjustments, account changes). 

Monitor customer credit utilization and partner rebate execution; ensure accurate calculation and timely application of incentive and discount policies. 

Operational Execution: 

Maintain accurate records and documentation of operational activities, billing histories, and policy applications. 

Collaborate with cross-functional teams (Sales, Finance, Technical Support) to streamline workflows related to order-to-cash processes. 

Support the team with basic data compilation in Excel when necessary for billing verification or operational tracking.