Contract Hospitality Operator - China Cruise Line [ Malaysian & Singaporean | Mandarin Speaker ] Jobs, Salary up to MYR 7,552 in Agensi Pekerjaan Jobs Kreate WP Kuala Lumpur - Maukerja

Provide accurate information about onboard services while professionally handling guest enquiries, requests and complaints.

Work aboard a China cruise line offering Asia-focused voyages from major homeports in China. Build valuable international hospitality experience while serving guests in a culturally dynamic environment and travelling to destinations across East and Southeast Asia.

Important: Cruise ship grading differs from land-based hotel grading. Depending on relevant experience and the client’s assessment, candidates may be considered for a position one or two ranks below their current land-based role.

Applications are open to Malaysians and Singaporeans only.

• Secondary-school qualification with studies in Hotel Management or Tourism Management.

• At least six months of experience in a similar position within a hotel or resort.

• Proficient in Microsoft Office applications.

• Knowledge of sales techniques.

• Able to multitask without compromising service quality.

• Strong guest-service and complaint-resolution skills.

• Good command of English and fluent in Mandarin.

Salary

• Monthly Contract Salary: USD 1,545.00

• Social Benefit: USD 70.00

• Admin Advance: USD 20.00

• Monthly Hotel Performance Bonus: USD 210.00

• Monthly Total: USD 1,845.00

• Contract Duration: 8 months

• Maintain comprehensive knowledge of onboard services and departmental procedures.

• Provide guests with accurate and timely information.

• Handle guest complaints professionally and provide satisfactory solutions.

• Manage wake-up calls, public announcements, emails, internet services, faxes and internal, external and satellite calls.

• Assist guests with cabin safety boxes and other service-related requests.

• Support embarkation and disembarkation procedures, including handling passports, identification documents, landing cards and boarding forms.

• Assist with luggage, transfers, port-agent coordination, cash deposits and settlement of guest payments.

• Support lost-luggage and lost-and-found procedures, guest records and compensation processes.

• Use Microsoft Office, Ortalio and other required systems to manage daily activities efficiently.

• Follow and promote all workplace safety procedures.

• Perform other duties assigned by the line manager.

• Medical Insurance
• Staff Meal
• Medical Coverage On-site
• Flight Ticket Two-way
• Travel Around the World
• Accommodation Provided
• Tax-free Income