jobs in Paradise Home Sdn Bhd

Full Time Hotel Front Desk Officer Jobs, Salary up to MYR 3,100 in Paradise Home Selangor - Maukerja

Hotel Front Desk Officer

Paradise Home Sdn Bhd

Full Time

Petaling Jaya, Selangor

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Working Location

  • Petaling Jaya Selangor Malaysia

Job Description

Requirements

 

  • Minimum SPM, Diploma, or Degree in Hospitality, Hotel Management, Tourism, or a related field.
  • Previous experience in a hotel front office or customer service role is an advantage.
  • Good communication and interpersonal skills.
  • Proficient in English; knowledge of Bahasa Malaysia and other languages is an advantage.
  • Basic computer skills and familiarity with hotel reservation/PMS systems.
  • Pleasant personality with a professional and customer-focused attitude.
  • Able to handle guest inquiries, requests, and complaints professionally.
  • Good organizational and time-management skills.
  • Able to work independently and as part of a team.
  • Willing to work shifts, weekends, public holidays, and overtime when required.
  • Able to multitask and work effectively in a fast-paced hotel environment.
  • Good problem-solving skills and attention to detail.
  • Well-groomed and presentable at all times.

Responsibilities

  

  • Welcome and greet guests in a friendly and professional manner.
  • Handle guest check-in and check-out procedures.
  • Manage room reservations, cancellations, and modifications.
  • Provide information about hotel facilities, services, and local attractions.
  • Answer telephone calls, emails, and guest inquiries.
  • Handle guest requests, complaints, and concerns professionally.
  • Coordinate with housekeeping, maintenance, food & beverage, and other departments.
  • Process payments, deposits, and guest accounts accurately.
  • Maintain accurate guest records and front-office documentation.
  • Issue room keys/cards and maintain appropriate security procedures.
  • Assist guests with luggage, transportation, wake-up calls, and other services when required.
  • Maintain a clean, organized, and professional front-desk area.
  • Follow hotel policies, procedures, and service standards.

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