Internship For ICT Helpdesk Jobs, Salary up to MYR 1,200 in Macromac Corporation (M) Selangor - Maukerja

Provide first-level technical support and troubleshooting for hardware, software, and network issues via phone, email, and in-person.

Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.

Respond to user requests for technical assistance, ensuring timely and effective resolution.

Document all help desk activities, including issues, resolutions, and user interactions, in the help desk software.

Assist with user account management, including creation, modification, and deletion of accounts.

Escalate unresolved issues to senior IT staff or relevant vendors according to established procedures.

Maintain an inventory of IT equipment and software licenses.

Provide basic training and guidance to end-users on common IT issues and best practices.

Collaborate with the IT team to identify trends in support requests and suggest improvements to systems and processes.

Ensure a high level of customer satisfaction by delivering professional and courteous support.

Provide first-level technical support to end-users via phone, email, and in-person, addressing hardware, software, and network issues.

Troubleshoot and resolve technical problems related to desktop computers, laptops, printers, and other peripherals.

Install, configure, and update software applications and operating systems on user workstations.

Assist with the setup and configuration of new hardware, including computers, monitors, and mobile devices.

Respond to help desk tickets in a timely manner, documenting all interactions and resolutions accurately in the help desk software.

Escalate complex technical issues to senior IT staff or relevant vendors when necessary, providing detailed information for further investigation.

Educate users on basic IT best practices and the proper use of company hardware and software.

Maintain an inventory of IT equipment and software licenses, assisting with asset management tasks.

Collaborate with the IT team to identify recurring technical issues and contribute to the development of solutions and preventative measures.

Ensure a high level of customer satisfaction by providing professional, friendly, and efficient technical assistance.