Full Time Customer Relation Manager Jobs, Salary up to MYR 20,000 in Agensi Pekerjaan JobScoper Selangor - Maukerja

• Bachelor's Degree in Marketing, Business, Communications or related field.

• 4–7 years of experience in CRM, consumer marketing, digital marketing, customer experience or related areas.

• Strong understanding of customer journey, consumer behaviour and organic digital marketing.

• Experience working with customer data/CRM systems and developing engagement initiatives.

• Strong communication, analytical and project management skills.

• Proactive, creative and comfortable working in a fast-paced environment.

Ideal background: CRM, Lifecycle Marketing, Consumer Marketing, Digital Marketing, Customer Experience, Community or Brand Engagement.

• Develop and execute consumer engagement and CRM strategies across the customer journey.

• Drive organic engagement through social media, digital platforms, content and community initiatives.

• Analyse consumer behaviour and identify opportunities to improve engagement, conversion and retention.

• Develop customer lifecycle, referral and advocacy programmes.

• Work closely with Sales, Retail and Customer Experience teams to improve consumer touchpoints.

• Monitor engagement and customer data to identify trends and drive improvements.

• Support consumer events, experiences and community-building initiatives.

• EPF
• SOCSO
• Annual Leave
• Medical Leave