- Jalan 16/3 Cheras Selangor Malaysia 43200
Full Time After-Sales Executive Jobs, Salary up to MYR 3,300 in Orro Home Selangor - Maukerja
Posted
3 hours ago • Closing
2 May 2027
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Working Location
Job Description
Requirements
- Provide excellent after-sales support to customers, addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Assist the sales team with administrative tasks, including processing orders, managing customer data, and preparing sales reports.
- Handle customer complaints and escalations professionally, working towards timely and effective resolutions.
- Maintain accurate records of customer interactions, sales activities, and after-sales service requests.
- Collaborate with internal departments to ensure smooth product delivery and after-sales service processes.
- Develop a strong understanding of the company's 3C digital products to effectively assist customers and sales representatives.
- Contribute to a positive team environment and assist colleagues as needed.
Responsibilities
- Respond promptly and professionally to customer inquiries regarding product issues, warranty claims, and service requests via phone, email, and in-person.
- Process and track customer complaints and feedback, escalating complex issues to the relevant departments for resolution while maintaining clear communication with the customer.
- Assist customers in troubleshooting common product problems and provide guidance on product usage and maintenance to ensure customer satisfaction.
- Coordinate with the technical support and repair teams to schedule and manage product repairs and replacements, ensuring timely service delivery.
- Maintain accurate and up-to-date customer records and service history in the company's CRM system.
- Prepare and submit regular reports on after-sales activities, including customer feedback trends, issue resolution rates, and service performance metrics.
- Proactively identify opportunities to upsell or cross-sell relevant products or services during customer interactions, contributing to sales targets.
- Gather market intelligence and customer feedback to provide insights for product improvement and service enhancement to the management team.
Benefits
- EPF
- SOCSO
- Annual Leave
- Medical Leave
- Health Insurance
How to get to this company by public transport?
Cheras
Nearby Public Transportation
BUKIT DUKUNG
1.6 km
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