Full Time Officer, Customer Service (Central i-City Shopping Mall) Jobs, Salary up to MYR 2,500 in Central Plaza I-City Real Estate Selangor - Maukerja

Job Requirements

• Fresh graduate, preferably Certificate/Diploma/Bachelor graduates in Customer Service, Mass Communication, Public Relation, Hospitality & Tourism, Marketing and Business program. School leaver (SPM/STPM) will be considered.
• The ideal candidate must be physically presentable with high-confident appearance, sociable and fun-loving character.
• Good interpersonal communication, especially in English (Spoken and written).
• IT-savvy and familiar with Microsoft Office (Word, Excel, PowerPoint).
• Team player and eager to learn new things in the shopping centre industry.
• Able to work in rotational shifts and on public holidays.

Primary Responsibilities

• Deal directly with customers either face-to-face, telephone or electronic channels.
• Constantly updated and equipped with crucial information to address enquiries promptly (e.g., directory, campaigns, procedures, loaned items).
• Manage loaned items to customers by maintaining its record, hygiene, and workability (e.g., wheelchairs, power scooters, strollers).
• Manage customer-related campaign and programmes (e.g., games/redemptions).
• Record and process enquiries, feedback, complaints, applications and requests via established forms, databases, and systems.
• Re-direct all enquiries or issues to the person-in-charge or department and follow up on behalf of the customers for closure.
• Perform customer verification and keep records of customer details, interactions, transactions, and actions taken for future reference.
• Perform rotational walkabouts in the shopping centre to observe and collect information as well as to provide mobile guest services to customers.
• Liaise with Safety personnel and ensure the first-aid boxes at Customer Service Counters are valid and available in needs.
• Manage marketing inventory and perform stock-take exercise to ensure the inventory database is updated and reliable for reference.
• Prepare routine or ad hoc reports and provide administrative assistance to the Marketing team.

What could we offer to you?

• Allowances: grooming & shift
• Contractual bonus (13th month salary)
• Performance-based bonus
• Performance-based salary increment
• Entitled to all gazetted public holidays in Selangor (18 days)
• Dental coverage
• Medical outpatient (inclusive dependants)
• Insurance Group Hospitalization & Surgical (GHS) (include dependants)
• Insurance Group Term Life (GTL)
• Insurance Group Personal Accident (GPA)
• Prolong medical leave – critical illness
• Examination leave
• Marriage leave and gift (first legal marriage)
• Maternity/Paternity leave
• Childbirth gift
• Compassionate leave (hospitalization & death of immediate family)
• Funeral support (include immediate family)

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM1,900.00 - RM2,500.00 per month

Benefits:

• Additional leave
• Dental insurance
• Free parking
• Health insurance
• Parental leave

Application Question(s):

• Are you a proficient user of Microsoft Office (Word, PowerPoint & Excel) for recordkeeping and reporting purposes?
• This role will perform physical activities such as mall walk, to support marketing campaigns and events, storage and cleaning, et cetera. Are you physically fit for this role?
• Do you willing to work in rotational shift including weekend and public holiday?

Education:

• Malaysian Special Skills Certificate (Preferred)

Experience:

• face-to-face customer service: 1 year (Preferred)

Language:

• conversational English (Required)

Work Location: In person