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High school diploma or equivalent required; a Diploma in a relevant field (e.g., healthcare administration, medical assisting) is preferred.

Previous experience in a healthcare or customer service setting is a plus, but this is an entry-level position suitable for fresh graduates.

Excellent communication and interpersonal skills, with the ability to interact professionally and empathetically with patients and colleagues.

Strong organizational and time-management skills, with the ability to multitask and prioritize effectively in a fast-paced environment.

Demonstrated understanding of patient confidentiality and data privacy principles (similar to HIPAA).

Ability to speak, read, and write fluently in both English and Bahasa Malaysia to effectively communicate with a diverse patient population.

Greet and welcome patients warmly upon arrival, managing check-in procedures and ensuring all necessary paperwork is completed accurately.

Schedule and confirm patient appointments efficiently using the clinic's scheduling system, managing cancellations and rescheduling as needed.

Answer incoming phone calls, directing inquiries to the appropriate staff members, and taking messages accurately.

Maintain patient records and files with a high degree of accuracy and confidentiality, ensuring compliance with all relevant privacy regulations.

Assist with basic administrative tasks such as filing, photocopying, and data entry to support the smooth operation of the clinic.

Provide general information to patients regarding clinic services, hours of operation, and appointment details.

Prepare consultation rooms and waiting areas, ensuring they are clean, organized, and well-stocked with necessary supplies.