Full Time Customer Service Jobs, Salary up to MYR 4,500 in Jack & Beans Coffee WP Kuala Lumpur - Maukerja

Communicate effectively in English, Mandarin, and Bahasa Malaysia to serve a wide range of customers.

Provide exceptional customer serviceto cafe patrons, ensuring awelcoming and positive experience.

Handle customer inquiries, orders, and paymentsaccurately and efficiently using the cafe'sPOS system.

Address and resolve customer complaintsor issues withprofessionalismand a focus oncustomer satisfaction.

Maintain a thorough knowledge of the cafe's menu, including ingredients, preparation methods, and daily specials, to effectively answer customer questions.

Assist in maintaining the cleanliness and organizationof the cafe'sfront-of-house areas, including seating areas and counter spaces.

Collaborate with kitchen and bar staffto ensuretimely and accurate order fulfillment.

Uphold the cafe's brand standardsand contribute to creating arelaxing and enjoyable atmosphere for guests.

Demonstrate strong active listening skills to understand customer needs and preferences.

Exhibit patience and a positive attitude when dealing with diverse customer interactions.

Greet customers warmlyupon arrival and throughout their visit, creating awelcoming and friendly atmosphere consistent with the cafe's brand.

Take customer orders accurately, making recommendationsand answering questions aboutmenu items, ingredients, and specials with detailed knowledge.

Process paymentsefficiently and accurately using the cafe'spoint-of-sale (POS) system, handling cash, credit cards, and other payment methods.

Serve food and beveragespromptly and attractively, ensuringpresentation meets cafe standardsandcustomer satisfaction.

Address customer inquiries, concerns, and complaintswithprofessionalism and empathy, employing problem-solving skills to find satisfactory resolutions.

Maintain cleanliness and organizationof thedining area, counter, and restrooms, ensuring a pleasant and hygienic environment for all guests.

Assist with opening and closing duties, including setting up tables, restocking supplies, and ensuring the cafe is ready for service or securely closed.

Collaborate effectivelywithkitchen staff and other team membersto ensuresmooth operationsandtimely order fulfillment.

Build rapport with regular customers, remembering their preferences and fostering a sense of community within the cafe.

Handle phone inquiriesand taketo-go orderswith clarity and efficiency, providing accurate information aboutwait times and menu options.