Contract Customer Service Admin 客戶服務專員 - 1 Year - RM 3600 Jobs, Salary up to MYR 4,000 in Promicom Services (M) Selangor - Maukerja

Requirements

• Minimum Diploma or Degree qualification.

• Open to fresh graduates (less than 1 year working experience).

• Strong proficiency in English, Cantonese, and Mandarin as this role will require liaising with Mandarin/Cantonese-speaking clients and partners (spoken & written).

• Strong communication skills with the ability to explain processes clearly.

• Basic to intermediate Microsoft Office skills (Excel, Outlook, Teams, Word).

• Strong attention to detail, especially in documentation, invoicing, and compliance tasks.

• Able to work under pressure, meet deadlines, and handle challenging customer interactions professionally

Customer Service Admin (Hong Kong Market) | 客戶服務主管

Location: Sunway Square Corporate Tower, Subang Jaya

Working Hours: 9:00am – 6:00pm (Mon – Fri) - HYBRID

Contract Duration: 1 year (renewable)

Base Salary: RM 3200 - RM 3500

Cantonese Language Allowance : RM500

Overtime Allowance: Entitled

Additional Benefits : Medical Card, PA Coverage, EPF, Socso, EIS

Job Overview

We are seeking a Customer Service Specialist to support Shell’s Fleet Direct-to-Consumer (DTC) operations for Hong Kong. This role is part of the Order-to-Cash (OTC) journey, responsible for delivering high-quality customer service support from order placement to invoicing, dispute handling, and issue resolution.

You will act as the key contact point for customers, ensuring smooth coordination across internal teams while providing timely and accurate responses through phone, email, and digital channels.

Key Responsibilities

• Manage end-to-end order processing, including order placement, amendments, scheduling, and delivery tracking.

• Handle customer enquiries and coordinate with supply chain and internal teams to ensure timely fulfilment.

• Support invoicing and transactional processes, ensuring accuracy and compliance.

• Manage blocked orders and support basic credit and payment enquiries (cash allocation, refunds, direct debit issues).

• Own end-to-end dispute management, including logging cases, investigation, follow-up, and closure communication.

• Handle customer complaints, feedback, and service issues while ensuring resolution within agreed SLA.

• Support digital and online services such as live chat, website enquiries, and social media responses.

• Proactively encourage customers to adopt self-service tools and online platforms.

• Identify process gaps and work with stakeholders across HK & Macau to drive continuous improvement.

• Employment Injury Scheme
• Social Security Organization
• Employees Provident Fund
• Medical and Hospitalisation Leave
• Annual Leave
• Medical Insurance
• 5 Working Days
• Training Provided
• Work from Home