Full Time Front-of-house Manager (Hotpot Restaurant) Jobs, Salary up to MYR 6,500 + additional compensation in Bangmang Outsourcing WP Kuala Lumpur - Maukerja

Minimum 3–5 years of experience in the F&B or restaurant industry, including at least 2 years in a supervisory or management role overseeing front-of-house operations.

Must be a Malaysian citizen.

Experience in high-volume dining operations, manpower planning, and service quality improvement is preferred.

Strong leadership, problem-solving, customer service recovery, planning, and cross-functional coordination skills.

Able to manage multiple priorities and work efficiently in a fast-paced restaurant environment.

Willing to work shifts, including weekends and public holidays.

Ability to communicate in Mandarin is an advantage.

Oversee daily front-of-house operations, including service flow, table management, reservations, and kitchen coordination.

Manage supervisors and service teams, including staff scheduling, training, performance monitoring, and manpower allocation.

Monitor service quality, customer feedback, waiting times, and overall operational efficiency.

Handle escalated customer complaints professionally and implement corrective actions to improve customer satisfaction.

Ensure compliance with service SOPs, cleanliness, safety, and restaurant presentation standards.

Collaborate with the Outlet Manager on manpower planning, cost control, and continuous operational improvement.