Full Time Service Manager (Soft Services - Facility Management) Jobs, in Randstad Malaysia Federal Territory - Maukerja

About The Company

A reputable integrated facilities management firm specializing in professional cleaning, sanitization and pest control solutions.

About The Job

• Plan, coordinate, and supervise daily service schedules to ensure efficient workflow, timely delivery, and proper record-keeping.
• Address and resolve operational issues promptly to maintain service continuity.
• Serve as the main point of contact for key stakeholders. Conduct regular review meetings, handle inquiries or feedback, and tailor solutions to meet client requirements.
• Lead, train, and support operational staff. Oversee team scheduling, performance appraisals, on-the-job coaching, and logistics such as transportation or accommodation arrangements where applicable.
• Perform regular site inspections to verify work quality and rectify any service gaps. Enforce Environmental, Health, and Safety (EHS) protocols to ensure a compliant and secure working environment.
• Support operational budget planning, track expenditure, and oversee site equipment, supplies, and materials to prevent shortages and optimize usage.
  
  

Skills And Experience Required

• Diploma or Degree in Business, Management, Engineering, Facilities Management, or a related field.
• 5 to 7 years of relevant experience in service operations, team supervision, or account management—preferably within site, facility, or support service sectors.
• Practical understanding of standard workplace health and safety protocols (EHS).
• Familiarity with specialized site maintenance or exterior building upkeep is an advantage.
• Strong track record in supervising site staff, managing performance, conducting trainings, and handling team welfare.
• High proficiency in verbal and written English and Bahasa Malaysia.
• Strong working knowledge of Microsoft Office applications (Word, Excel, PowerPoint).
• Result-oriented, organized, and adaptable, with solid project management and client handling abilities in a fast-paced environment.
  
  

culture and benefits

Your future employer is financially robust and has experienced rapid growth in recent years. They foster a positive work environment, supported by a trusting and supportive management team. Employees are generously rewarded for strong performance, with a dedicated focus on personal growth and development.

how to apply

This description serves as a guideline for the position. Please apply directly through this advertisement or visit ************* for further details. Due to the high volume of applications, only shortlisted candidates will be contacted.