- Jalan BK 5A/2B Puchong Selangor Malaysia 47180

Working Location
Job Description
Requirements
1–3 years in e-commerce operations; TikTok Shop or Shopee seller center experience required
Familiar with vouchers, flash sales, campaign nominations, and seller ratings
Live commerce or host coordination experience preferred
Comfortable working with external people: hosts, KOCs, models
Able to read basic sales data (GMV, CTR, conversion) and act on it
Organized and process-driven; comfortable using AI tools
Fluent in Bahasa Malaysia and English; Mandarin a plus
Comfortable working with lingerie and womenswear products
Office-based in Puchong;
Responsibilities
Monitor TikTok Shop and Shopee daily: sales, ratings, violations, refunds, stock issues
Handle violation and refund appeals; keep store rating above 4.8
Manage live sessions: host schedule, live kits, event setup, post-live numbers
Source and manage live hosts and KOCs: outreach, rates, samples, tracking
Answer sizing questions and handle escalated customer cases during office hours
Follow checklists, keep all records in shared systems, report KPIs weekly
Benefits
IOI PUCHONG JAYA
0.5 km
PUSAT BANDAR PUCHONG
1.2 km
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