- Bukit Damansara Kuala Lumpur 50480 Malaysia 50480

KL City, 50480
Working Location
Job Description
Requirements
Essential qualities
• A genuine passion for food, cooking, ingredients or the F&B industry.
• Reliable, organised and disciplined with follow-ups - you do what you say you will do.
• Friendly, approachable and comfortable communicating with customers.
• Curious, coachable and motivated to learn about imported food products.
• Basic working knowledge of Excel or Google Sheets and day-to-day digital tools.
• Comfortable handling and promoting non-halal food products, including pork.
• Able to travel to customer locations when required.
Good to have - not required
• 0-2 years of experience in sales, customer service, hospitality or food retail; fresh graduates are welcome.
• Diploma or degree in hospitality, culinary arts, business or a related discipline.
• Experience in cafés, restaurants, food distribution or FMCG.
• A valid driving licence and access to transport for customer visits.
Responsibilities
01 | Existing customer relationships
• Manage a portfolio of assigned customers and maintain regular contact through visits, calls and WhatsApp.
• Build trusted relationships with restaurant operators, chefs, purchasing teams and retail customers.
• Keep track of ordering habits, proactively remind customers when it may be time to reorder and reconnect with
inactive accounts.
02 | Orders, follow-ups and service
• Follow up promptly on quotations, enquiries, product samples, orders and outstanding customer requests.
• Coordinate with warehouse and logistics teams to confirm stock availability and delivery arrangements.
• Help resolve customer concerns and keep customers updated until an issue is closed.
03 | Product knowledge and account growth
• Learn the product portfolio, including imported sausages, bacon, premium pork cuts and other specialty foods.
• Suggest suitable products based on each customer's menu, business model and purchasing needs.
• Introduce new products, seasonal promotions and opportunities to purchase across our brands.
04 | Sales administration and teamwork
• Maintain accurate customer notes, contact details, order records and follow-up schedules.
• Provide simple updates on account activity, customer feedback and sales opportunities.
• Assist the finance team with friendly, professional payment reminders when needed.
Benefits
LRT - MASJID JAMEK
0.3 km
LRT - PASAR SENI
0.6 km
MRT - PASAR SENI
0.6 km
KTM - BANK NEGARA
0.8 km
LRT - BANDARAYA
0.9 km
KTM - KUALA LUMPUR
0.9 km
LRT - PLAZA RAKYAT
1.0 km
MRT - MERDEKA
1.1 km
MRL - MAHARAJALELA
1.2 km
LRT - DANG WANGI
1.3 km
MRL - MEDAN TUANKU
1.4 km
MRT - MUZIUM NEGARA
1.4 km
LRT - SULTAN ISMAIL
1.5 km
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