Full Time Customer Service Cum Sales (Mandarin Speaker Only) Jobs, Salary up to MYR 4,000 in Puchong - Maukerja

About the role

We are looking for a friendly, proactive, and detail-oriented Customer Service & Event Sales Executive to join our team. You will be responsible for handling customer enquiries, converting sales opportunities, coordinating events and group bookings, and ensuring a smooth customer experience from enquiry to completion. You will work closely with our Marketing, Operations, F&B, and other teams to understand customer needs, provide suitable solutions, and ensure every booking or event is handled professionally.

Key responsibilities

• Handle customer enquiries through WhatsApp, phone calls, social media, and other communication channels

• Respond to enquiries promptly and professionally, providing accurate information about rooms, packages, facilities, events, and activities

• Follow up with potential customers and convert enquiries into confirmed bookings and sales

• Handle group bookings, corporate events, private events, celebrations, and other event enquiries

• Prepare quotations, proposals, packages, and other relevant sales materials

• Understand customer requirements and recommend suitable packages, venues, rooms, or services

• Coordinate closely with Operations, F&B, Marketing, and other departments to ensure smooth event execution

• Follow up with customers before, during, and after events to ensure a positive experience

• Maintain accurate records of enquiries, bookings, quotations, follow-ups, and sales performance

• Monitor and follow up on pending enquiries to avoid losing potential sales

• Handle customer enquiries through WhatsApp, phone calls, social media, and other communication channels professionally.

• Provide accurate information on accommodation, packages, facilities, events, promotions, and activities.

• Follow up with potential customers to convert enquiries into confirmed bookings and sales.

• Manage individual, group, corporate, and private event bookings.

• Prepare quotations, sales proposals, event packages, and booking confirmations.

• Identify customer needs and recommend suitable packages, venues, and services.

• Coordinate with Operations, F&B, Marketing, and other departments to ensure smooth event arrangements and execution.

• Manage customer requests, feedback, and complaints professionally to maintain customer satisfaction.

• Maintain accurate records of customer enquiries, bookings, quotations, and sales activities.

• Monitor pending enquiries and conduct regular follow-ups to maximise sales opportunities.

• Build and maintain positive relationships with customers to encourage repeat bookings and referrals.

• Achieve assigned sales targets and contribute to the company's overall revenue growth.

• Provide excellent customer service throughout the booking process, from initial enquiry to post-event follow-up.

• Prepare regular sales reports, booking updates, and customer feedback for management review.

• Perform other related duties as assigned by Management.

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Performance Bonus
• Training Provided