Intern, Merchant Services Operation jobs in TNG Digital Federal Territory - Maukerja

At TNG Digital, part of TNG Digital Group, we build the tech behind TNG eWallet, one of Malaysia’s most used apps for payments and everyday life. Millions of people rely on us daily, not just to pay, but to manage money, access financial services, and get things done faster and simpler. Behind it all is a team that likes to question how things are done, move quickly, and try new ideas. If you enjoy solving real problems and seeing your work used at scale, you will feel right at home here.

What You'll Do:

Merchant Data & Coverage (Near Me / Local Lifestyle)

• Set up and maintain merchant Brand Profiles on the Near Me platform, including business hours, addresses, photos, categories, and search tags.
• Verify and update merchant information to meet coverage quality standards relative to external sources such as Google.
• Support geographical expansion efforts by building and maintaining merchant databases for new Malaysian states beyond Klang Valley.
• Conduct regular audits of existing merchant listings to identify and rectify data gaps, inaccuracies, or outdated content.
• Assist in tagging and categorising merchants accurately to improve search discoverability within the TNG eWallet app.

Voucher & Content Operations

• Upload and configure digital vouchers, ensuring accuracy of SKU details, validity periods, redemption conditions, and outlet restrictions.
• Monitor active voucher inventory lifecycle — from issuance through to redemption — and flag anomalies or low-stock situations.
• Coordinate with merchants and internal stakeholders to collect, validate, and upload voucher content and campaign assets.
• Support campaign configuration and basic quality checks prior to going live, following defined SOPs and checklists.
• Assist in maintaining the integrity of voucher redemption flows by cross-checking records against operational logs.

Operations & Process Support

• Follow and help refine Standard Operating Procedures (SOPs) and playbooks for merchant onboarding and voucher operations.
• Track operational tasks and progress using internal tools and maintain up-to-date records in shared trackers and dashboards.
• Support the team in identifying repetitive manual tasks that could benefit from automation or tooling improvements.
• Coordinate with cross-functional teams — including Product, Growth, Business Intelligence, and Customer Care — as needed to resolve operational issues.
• Assist in preparing operational reports, summaries, and ad-hoc analysis to support team reviews and stakeholder updates.

Role Requirements:

Education

• Currently pursuing or recently completed a tertiary qualification in Business Administration, Marketing, Economics, Computer Science, Information Technology, or a related field.

Experience & Skills

• Strong attention to detail with a structured, methodical approach to data entry and operational tasks.
• Proficient in Microsoft Excel for data organisation, tracking, and basic analysis (e.g. VLOOKUP, pivot tables, conditional formatting).
• Comfortable working with digital tools and internal systems; quick to pick up new platforms and workflows.
• Good written and verbal communication skills in English; Bahasa Malaysia is a plus.
• Self-motivated, reliable, and able to manage multiple tasks with minimal supervision.
• Interest in fintech, e-commerce, local lifestyle platforms, or merchant services is an advantage.

Added Advantage

• Basic familiarity with Python, SQL, or data querying tools.
• Prior exposure to e-commerce operations, POS systems, or local services platforms.
• Experience working with APIs or structured data formats (JSON, CSV) is a bonus.

What you get:

Work your way

• Flexible working hours

Rewards that grow with you

• Monthly lifestyle allowance via TNG eWallet

What it’s like to work here:

We care about people who take ownership, speak up, and want to make things better. Titles matter less than impact. Good ideas can come from anyone.

You will be working with people who are curious, practical, and not afraid to challenge each other in a good way.

Note: Only shortlisted candidates will be contacted.