- Singapore
Full Time GUEST RELATIONS MANAGER Jobs, Salary up to SGD 12,000 in RMR INTERNATIONAL PRIVATE LIMITED - Maukerja
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Job Description
Responsibilities
Responsible for overseeing guest relations and ensuring a high standard of customer service within the club and F&B operations. The role focuses on managing guest enquiries, handling feedback and complaints, coordinating reservations and special requests, supporting events and VIP arrangements, and supervising front-line service staff.
The Guest Relations Manager works closely with the operations, F&B and management teams to maintain service standards, improve the guest experience, build customer relationships and support repeat business.
Key Responsibilities
Manage guest enquiries, reservations and special requests.
Welcome and assist guests to ensure a positive customer experience.
Handle complaints and resolve service issues professionally.
Coordinate VIP bookings, functions and special events.
Supervise and guide guest relations and front-of-house staff.
Monitor service quality and implement improvements.
Maintain guest records and follow up on customer feedback.
Coordinate with F&B, operations and management teams.
Support customer-retention and relationship-building initiatives.
Prepare guest feedback and service-performance reports.
Ensure compliance with company procedures and service standards.
Dear Job Seekers,
RMR International Pte Ltd Leading Employment Agency will find suitable job to jobseekers.
Send your CV to ************* HP: +************* 6155
The Guest Relations Manager works closely with the operations, F&B and management teams to maintain service standards, improve the guest experience, build customer relationships and support repeat business.
Key Responsibilities
Manage guest enquiries, reservations and special requests.
Welcome and assist guests to ensure a positive customer experience.
Handle complaints and resolve service issues professionally.
Coordinate VIP bookings, functions and special events.
Supervise and guide guest relations and front-of-house staff.
Monitor service quality and implement improvements.
Maintain guest records and follow up on customer feedback.
Coordinate with F&B, operations and management teams.
Support customer-retention and relationship-building initiatives.
Prepare guest feedback and service-performance reports.
Ensure compliance with company procedures and service standards.
Dear Job Seekers,
RMR International Pte Ltd Leading Employment Agency will find suitable job to jobseekers.
Send your CV to ************* HP: +************* 6155
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