Full Time Associate Customer Experience Jobs, in MiHCM Federal Territory - Maukerja

Company Description

MiHCM is a digital HR and work tech solutions provider focused on helping organizations embrace the future of work. The company combines deep industry expertise with advanced technology to deliver HR platforms that drive efficiency, engagement, and sustainable growth. MiHCM designs tailored solutions that address the unique needs of each organization, enabling better workforce experiences and streamlined HR operations. Joining MiHCM offers exposure to innovative HR technologies and the opportunity to contribute to impactful digital transformation initiatives.

Role Description

The Associate Customer Experience role is a full-time, on-site position based in Kuala Lumpur City. This role is responsible for supporting customers in their daily use of MiHCM’s HR solutions, responding to inquiries, troubleshooting issues, and ensuring a smooth product experience. The Associate will handle customer requests through multiple channels, follow up on open cases, and collaborate with internal teams to resolve technical or process-related concerns. Day-to-day tasks include onboarding and guiding new customers, assisting with basic product training, and identifying opportunities to improve customer satisfaction and engagement. The role also involves gathering customer feedback, documenting interactions, and contributing to continuous improvement of customer experience processes.

Qualifications

• Strong skills in Customer Support, Customer Service, and Customer Experience to manage inquiries, resolve issues, and ensure high satisfaction levels.
• Ability to contribute to Sales-related activities, such as identifying upsell opportunities and supporting customer retention efforts.
• Capability to assist with Training activities, including guiding customers through product features and basic onboarding sessions.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts in clear, simple language.
• Detail-oriented, organized, and able to manage multiple customer requests in a fast-paced environment.
• Comfortable working with digital platforms and HR technology solutions; prior experience in SaaS or HR tech is an advantage.
• Relevant diploma or degree in Business, IT, HR, or a related field, or equivalent practical experience.
• Ability to work collaboratively with cross-functional teams and maintain a professional, customer-focused attitude.