Full Time Customer Service Assistant Manager at FMCG Company Jobs, Salary up to SGD 8,000 in NODESCORP PRIVATE LIMITED - Maukerja

ABOUT THE ROLE

Lead customer service of Modern Trade & GT customers, delivering end-to-end CS Excellence and improving supply chain NPS.

Key Responsibilities:
The role is responsible for delivering excellence in customer service execution to support top- and bottom-line growth across the assigned customer markets.

• Work with customers to align 4 Quarter rolling forecast and with supply planning to build month, quarter and annual view of supply/service.
• Lead Monthly Demand Review calls with Business team along with discussion on outliers, corrective actions to improve FA.
• Customers’ Orders Processing, forecast review and ensure daily order drops are minimal along with superior DR%.
• Ensure customers’ orders are validated on time, reviewed supply, lead time & clean up remnant orders.
• Manage priority or critical orders & inform customers of supply or delivery issues in advance.
• Meet customers monthly to review orders, supply, dispatches, and open issues; record actions and resolve invoice, claim, and document issues.
• Coordinating & Ensuring Customers Shipping Documents are On Time to customers as per requirement to achieve Superior DOTIF
• Manage end-to-end customer service, from order processing to investigating and resolving supply chain claims, returns, and refusals.
• Monitor and track Service Rates and devise improvement plan through Loss Tree analysis
• Work with Capabilities team on several system/tools’ improvement projects

Skills & Competencies

• Strong end-to-end supply chain customer service expertise, with proven cross-functional collaboration, planning, and innovation skills.
• Proven experience in program management and digital transformation.
• Data analytics and visualization
• Excellent stakeholder management and influencing skills.
• Ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Graduate in Supply Chain Management, Operations, or related field.
• 3+ years of experience in supply chain, with exposure to global customer operations
• Experience in deploying digital tools and doing program and change management

Nodes provide our clients, who are business professionals from financial services, professional services and multinational firms, with on-demand access to a global network of industry experts. Our experts provide qualitative and quantitative market insights, industry expertise, and execution support which empowers our clients with knowledge and insights to make informed business decisions.