- Kuala Lumpur Federal Territory Malaysia
Full Time IT Support Engineer (L1-L2) Jobs, in CGI Federal Territory - Maukerja
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Position Description
1st/2nd Line Support Engineer to provide on site support services for the Singapore office
The resource will support both the ongoing CMW migration programme and Business as Usual (BAU) workplace technology operations, ensuring local users receive timely technical assistance and that migration activities are delivered successfully.
Your future duties and responsibilities
Required qualifications to be successful in this role
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.
1st/2nd Line Support Engineer to provide on site support services for the Singapore office
The resource will support both the ongoing CMW migration programme and Business as Usual (BAU) workplace technology operations, ensuring local users receive timely technical assistance and that migration activities are delivered successfully.
Your future duties and responsibilities
- Provide regular on site technical assistance to end users.
- Support the successful delivery of the CMW migration programme.
- Improve user experience through timely incident resolution and request fulfilment.
- Provide local hands and eyes support for regional and global infrastructure teams.
- Ensure workplace technology services remain operational and supported during and after migration activities.
- Support successful delivery of the CMW migration.
- Provide local technical representation for Centrica Energy & Technology Teams.
- Ensure physical presence for planned support days.
- Maintain accurate documentation of activities completed.
- Escalate risks and issues promptly.
- Technical design authority activities.
- Enterprise architecture decisions.
- Major infrastructure changes without Centrica approval.
- Security policy ownership.
- Risk acceptance decisions.
- Vendor contract management.
- Service ownership activities.
- 2 3 days per week on site.
- Additional support days available upon request subject to prior approval.
- Support hours aligned to local business operating hours.
Required qualifications to be successful in this role
- Minimum three years of 1st/2nd line support experience.
- Strong Windows desktop support skills.
- Microsoft 365 administration and troubleshooting experience.
- Active Directory and Entra ID knowledge.
- Mobile device support experience.
- Hardware deployment and break fix support.
- Excellent customer service skills.
- Ability to work independently.
- Experience supporting multinational organisations.
- Experience supporting financial or energy sector users.
- Familiarity with ServiceNow and Jira
- Experience supporting migration programmes.
- Basic networking knowledge.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.
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