JOB SCOPE – VAN SALES CUM MERCHANDISER
1. Van Sales & Sales Activities
- Conduct daily sales visits to assigned customers, retailers, supermarkets, minimarkets, convenience stores and other sales outlets.
- Carry out direct selling activities using the company van and ensure products are available for immediate sale and delivery.
- Achieve daily, weekly and monthly sales targets set by the company.
- Introduce and promote new products, promotions, discounts and special offers to customers.
- Take customer orders, issue sales documentation and collect payment where applicable.
- Develop new customers and maintain good relationships with existing customers.
- Follow the assigned sales route and visit outlets according to the scheduled call plan.
2. Merchandising
- Ensure company products are properly displayed, arranged and replenished at customer outlets.
- Maintain product visibility and ensure products are displayed according to company merchandising guidelines.
- Check product availability, stock level, pricing and promotional materials at each outlet.
- Arrange products according to FIFO/FEFO requirements where applicable.
- Monitor product expiry dates and report near-expiry, damaged or slow-moving products to the supervisor.
- Ensure shelves, displays and promotional areas are clean, organised and attractive.
- Install and maintain POSM, price tags, promotional materials and product displays.
3. Stock & Van Management
- Check stock before starting daily sales activities and ensure sufficient stock is available for the assigned route.
- Ensure all products loaded into the van are properly counted and recorded.
- Maintain proper stock rotation and prevent product damage during transportation.
- Conduct daily stock checking and reconcile physical stock with sales records.
- Report any stock discrepancies, damaged goods, shortages or excess stock immediately.
- Keep the company van clean, organised and in good condition.
- Ensure products are handled and stored properly inside the van.
4. Customer Service
- Maintain professional and good relationships with customers.
- Handle customer enquiries, complaints and product-related issues professionally.
- Follow up on customer requests and coordinate with the relevant department when necessary.
- Ensure orders are delivered accurately and on time.
- Identify customer needs and recommend suitable products or promotions.
5. Sales Reporting & Administration
- Submit daily sales reports, collection reports and stock reports as required.
- Record outlet visits, sales orders, returns and customer feedback accurately.
- Monitor sales performance and report any issues affecting sales.
- Provide information on competitor activities, market pricing, promotions and new products observed at outlets.
- Ensure all sales and delivery documents are properly completed and submitted.
6. Product Returns & Expiry
- Check products for damage, expiry and near-expiry conditions during outlet visits.
- Handle product returns according to company procedures.
- Ensure returned products are properly recorded and separated from saleable stock.
- Report recurring product quality or expiry issues to the supervisor.
7. Compliance & Responsibility
- Follow all company SOPs, sales procedures, merchandising guidelines and safety requirements.
- Maintain proper conduct and professional appearance when representing the company.
- Ensure company assets, products, cash collections, documents and equipment are properly handled.
- Follow the assigned route, working schedule and outlet visitation plan.
- Perform any other duties reasonably assigned by the Supervisor or Management.
Must Have:
- Possess a valid Lorry Driving Licence (GDL).
- Must be able to drive a company lorry/van for sales and delivery purposes.
- Good driving record and responsible driving attitude.
- Willing to travel and visit assigned outlets/customers.
Pay: RM2,000.00 - RM3,500.00 per month
Work Location: In person