Responsibilities
Coordinate daily Front of the House and Back of the House restaurant operations to ensure smooth workflow and service delivery
Deliver superior customer service to maximize satisfaction and loyalty
Respond efficiently and accurately to customer complaints to resolve issues promptly
Regularly review product quality and research new vendors to maintain high standards
Organize and supervise staff shifts to optimize coverage and productivity
Ensure compliance with sanitation and safety regulations to uphold health standards
Manage the restaurant’s public image and suggest improvements to enhance reputation
Control operational costs by identifying and implementing waste reduction measures
Promote the brand in the local community through word-of-mouth and restaurant events to increase visibility
Recommend marketing strategies such as discounts and social media ads to reach a broader audience
Train new and current employees on proper customer service practices to maintain service quality
Implement policies and protocols to sustain efficient future restaurant operations
Required competencies and certifications
Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role
Proven customer service experience in a managerial capacity
Extensive food and beverage (F&B) knowledge, including the ability to recall ingredients and dishes to inform customers and staff
Familiarity with restaurant management software
Strong leadership, motivational, and people management skills
Acute financial management skills