Job Responsibilities:
- Address and resolve database incidents promptly to minimize downtime.
- Monitor events, handle alerts, and manage database outages to restore services quickly.
- Process service requests for database changes and enhancements.
- Perform root cause analysis to prevent recurring database issues.
- Support the implementation of standard and custom database builds.
- Provide operational support for HANA and MS-SQL databases.
- Ensure adherence to backup and recovery processes.
- Optimize database performance and manage alert monitoring.
- Decommission systems/servers following proper protocols as needed.
Job Requirements:
- Bachelor’s degree or equivalent in Computer Science or related field
- Strong experience with HANA and MS-SQL databases.
- 2 - 5 years of experience in database administration, with a focus on HANA, MS-SQL and Oracle
- Bachelor's Degree / Diploma in Computer Engineering or any related field.
- Proficiency in RDBMS management and administration.
- Knowledge of backup, recovery, and decommissioning processes.
- Experience in incident management and database performance optimization in a 24x7 environment.
- Experience managing database outages and coordinating effective recovery.
- Familiarity with alert monitoring and performance optimization.
- Strong problem-solving and troubleshooting abilities.
- Ability to work under pressure in a 24x7 support environment.
- Effective communication skills for incident and service request management.
- Prior experience in 24x7 operational support.
- Willing to Learn SAP HANA
Avatar Techno Services Pte Ltd. is a Consulting and Solution Provider company in the Information Technology Industry, specialized in providing sound, secure and cost-effective IT solutions to Small & Medium enterprises thereby empowering and accelerating their growth.
Incorporated in 2019, Avatar Techno Services was initially under the banner of ILC Pte Ltd., providing IT Consulting services in Singapore to a handful companies in Singapore and overseas.
Within a short-span, we have grown from simple operation providing mono-service, to a team of dedicated staff, each of which is a professional in its own field.
We have a solid reputation in the technology industry for providing excellent services to our clients. Our values are represented by our integrity, thought leadership, and commitment to maintaining a high-level of excellence in the constantly evolving world of Information Technology. We strive to build a long-lasting relationship with our customers and client satisfaction is our key performance indicator. We take pride in becoming a preferred partner for most of our clientele.
Growing over the years with our maturity in service and excellence, we progress with a clear vision of brilliance in IT.
Avatar Techno Services provides customers consulting, integration, and implementation services and specialized in bringing business process capabilities, industry experience, and solution & market expertise that can help our clientele to deploy IT solutions, maximize functionality, and rapidly achieve Return on Investment