Kerja Sepenuh Masa Customer Service Specialist, Gaji tinggi MYR 3,500 di Agensi Pekerjaan Career Horizons Selangor - Maukerja

Summary
The Customer Success Specialist plays a key role in ensuring a seamless and positive experience for clients. This role combines client engagement, scheduling, and administrative support with a consultative approach to enhance satisfaction, strengthen relationships, and support business growth.

Key Responsibilities

Client Engagement & Scheduling

• Manage client appointments, onboarding, and assessments to understand needs and goals.
• Maintain accurate records and ensure smooth communication with clients and practitioners.

Client Retention & Growth

• Follow up with clients to gather feedback and recommend services or treatment extensions.
• Respond to new inquiries, provide service information, and align solutions with client needs.
• Develop strong client relationships to foster loyalty, retention, and referrals.

Collaboration & Coordination

• Work closely with practitioners, case managers, and stakeholders to align service delivery.
• Coordinate group or bulk scheduling and communicate changes promptly.

Funding & Administration

• Verify client funding with case managers and process invoices and paperwork accurately.

Job Type: Full-time

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

• Professional development

Work Location: In person