Full Time Customer Care Quality Engineer - Kulim Hi Tech Park Jobs, Salary up to MYR 5,000 in Chis International Technical Resources Kedah - Maukerja

Customer Care Quality Engineer

Kulim Hi Tech Park

Salary Range

Role Purpose

Own and drive customer care and service quality performance by resolving customer quality issues, reducing repeat failures, and improving overall customer satisfaction through structured problem-solving and cross-functional collaboration.

Key Responsibilities

• Act as the primary quality interface for customer care and service-related quality issues.
• Lead customer complaint management, root cause analysis, and corrective/preventive actions (8D, RCA, CAPA).
• Drive reduction of repeat issues, warranty claims, and service failure rates.
• Monitor and report customer quality KPIs and trends to management.
• Coordinate corrective actions across Service, Engineering, Manufacturing, and Supply Chain.
• Support customer meetings, quality reviews, and audits as required.
• Contribute to continuous improvement of customer care and service quality processes.

Key Qualifications

• Bachelor’s degree in engineering or equivalent technical discipline.
• 2–5 years of experience in quality engineering, customer quality, or service quality.
• Strong knowledge of quality tools (RCA, 8D, CAPA) and quality management systems (ISO 9001 or similar)
• Strong communication, problem-solving, and stakeholder management skills.

Key Performance Indicators (KPIs)

• Customer complaint closure time
• Repeat failure and warranty rate
• First-pass yield (service-related)
• Customer satisfaction metrics

Job Types: Full-time, Permanent

Pay: RM2,947.67 - RM5,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Application Question(s):

• Do you have a strong knowledge of quality tools (RCA, 8D, CAPA) and quality management systems (ISO 9001 or similar) ?

Work Location: In person