jobs in FASTSTREAM RECRUITMENT PTE. LTD.

Sepenuh Masa Manager, Customer Service Excellence Jobs, salary up to SGD 6,500 in FASTSTREAM RECRUITMENT PTE. LTD. - Maukerja

Manager, Customer Service Excellence

FASTSTREAM RECRUITMENT PTE. LTD.

SGD6,500 - SGD6,500 Sebulan

Sepenuh Masa

Islandwide (Singapore)

Kongsi
Simpan

Lokasi Kerja

  • Islandwide (Singapore) Singapore

Penerangan Kerja

Tanggungjawab

Do you possess customer service experience in the shipping industry? Look no further!

Faststream Recruitment has partnered with a global shipping company who is looking to expand their team. They are looking for a Customer Service Excellence Manager. 

Key Responsibilities

  • Develop customer experience strategy
  • Roll out relevant training programs for the customer service team
  • Compile and analyze data to highlight trends and areas for improvement 
  • Work with IT and product teams to adopt digital service tools
  • Stay updated on customer service trends in shipping and logistics

Requirments

  • 5+ years of experience in customer service within the container shipping or logistics industry.
  • Proven track record of leading customer service teams in a fast-paced, global environment.
  • Experience implementing digital customer service tools and automation initiatives.

Jeralyn Chong (EA Reg no: R21100780)

Faststream Recruitment Pte Ltd, EA Licence no: 09C3403

Peringatan Penting

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