Full Time Specialist, Field Operation Management (Sarawak) Jobs, in U Mobile Sarawak - Maukerja

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

• Awarded For
• Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
• Bronze Winner in Cross-Generational Workforce Engagement (2024)
• Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands
  
  

Role

Oversee and lead managed service vendors and outsourced field teams to ensure peak network performance through efficient maintenance, strict SLA-compliant fault resolution, and proactive stakeholder management.

The Day-To-Day Activities

• Supervise and monitor all field activities performed by Managed Service vendors.
• Ensure timely service restoration and fault resolution within SLA targets.
• Lead and manage outsourced field teams to meet contractual requirements
• Execute preventive and corrective site maintenance efficiently.
• Achieve trouble ticket clearance within SLA to maintain network availability and quality.
• Implement site improvements for security, safety, and maintenance.
• Maintain accurate site databases, reports, and documentation.
• Act as liaison with building management, landlords, and government authorities on operational matters.
• Support interdepartmental initiatives, new business ventures, and special projects.
• Provide input and support for OPEX cost-saving initiatives.
• Handle 5G and 4G IBC fault resolution with strong troubleshooting skills.
  
  

About You

• Degree in Computer or Electrical/Electronic Engineering.
• Minimum Diploma in Computer or Electrical/Electronic Engineering.
• Chargeman/Wireman certification (any level) is an advantage but not mandatory.
• Deep knowledge of 5G/4G IBC network is an added advantage.
• Degree holder must possess at least 5 years of relevant experience in telecommunications field operations and maintenance.
• Diploma holder must possess at least 10 years of relevant experience in telecommunications field operations and maintenance
• Strong understanding of 4G and 5G technologies.
• Knowledge of Fiber, IP, and Microwave transmission networks.
• Skilled in handling test equipment.
• Proficient in standard computer applications and basic data analysis.
• Ability to manage 5G and 4G IBC DAS fault handling.
  
  

What’s Next ?Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.