Full Time Conversion - Retention Senior Manager (CFD Industry) Jobs, in Private & Confidential Federal Territory - Maukerja

Responsibilities:

• Optimize client segmentation and engagement models. Define conversion and retention strategies across teams.
• Set team targets aligned with business objectives. Monitor team's sales pipelines, activities, and performance on an ongoing basis.
• Responsible for team and market expansion, coaching team members, managing underperformance, and building leadership benches and succession pipelines.
• Drive team members portfolio growth, conversion and engagement strategies, consistent client experience standards.
• Partner closely with internal departments for strategic approach.
• Managing team performance on conversion rate, number of FTD, net deposit, outreach volume & engagement time.
• Managing team performance on active clients, redeposit client, net deposit, trading volume, lifetime value, outreach volume, engagement time.
• Team attendance and attrition.
• Maintaining reports accuracy and completion.
• Team & market ROI.

Requirements:

• Minimum 7 years of progressive experience in client relationship management, account management, or customer success roles within financial services, fintech, or brokerage industries.
• Bachelor's degree in Business, Finance, Marketing, or related field.
• Proven track record of managing client relationship teams and driving client retention and growth outcomes in competitive markets.
• Demonstrate advanced skillset in people leadership, strategic thinking & vision, proficient in business acumen and organisational alignment.
• Lead and manage a large team of Account Managers and Relationships Managers, multi-level teams or multi markets, responsible for team performance and growth.
• Proven people management, coaching experience and influencing skills to drive departmental improvements.
• Strong pipeline management and commercial decision-making capability, strategy ownership.