Kerja Sepenuh Masa, Co-Ordinator di National Healthcare Group - Maukerja

• Engage patients referred by the care team—either in the polyclinic or by telephone—to introduce and encourage participation in community activities.
• Present patients with a curated list of nearby community activities, explore their interests, and assist them with signing up.
• Communicate the benefits of community involvement and motivate patients to participate.
• Proactively follow up with patients after activities to confirm attendance and gather feedback.
• Provide way-finding assistance and answer general enquiries about community events and venues.
• Administer questionnaires to patients and assist with completion when needed to capture outcomes and satisfaction.

Community Partners Engagement

• Consolidate and maintain an up-to-date schedule of community activities from partners in the polyclinic’s vicinity.
• Prepare and share patient sign-up sheets with community partners to ensure coordinated tracking.
• Liaise with partners to obtain verified attendance records for referred patients.

Administrative

• Maintain accurate records of patients engaged and referred to community activities, ensuring data is confidential and current.
• Keep the patient’s care team informed about community activities patients are referred to and any follow-up outcomes.

Others

• Undertake any other duties as assigned by the supervisor that support the objectives of the social prescribing programme and the clinic.

What You'll Need:

• Diploma level holder and below.
• Experience in a role involving customer service or direct client-facing responsibilities.
• Strong interpersonal and communication skills with the ability to engage patients empathetically and professionally.
• Possess good organisational ability to manage schedules, maintain records and to coordinate with multiple stakeholders.
• Comfortable in using basic administrative tools and documenting patient interactions accurately.
• A team player who can work collaboratively with clinical teams and community partners.
• Flexibility to carry out duties in-clinic and by telephone, and to adapt to evolving programme needs.