Full Time Customer Service Executive (Aerospace Department – Shift Based) Jobs, Salary up to MYR 3,500 in AGX LOGISTICS (M) SDN BHD Selangor - Maukerja

Job Summary

The Customer Service Executive will be responsible for handling customer inquiries, coordinating aerospace shipments, and ensuring smooth operational support. This role requires working on a shift basis to support time-sensitive aerospace logistics operations.

Key Responsibilities

• Act as the main point of contact for aerospace customers.
• Handle customer inquiries, booking requests, and shipment updates.
• Coordinate with operations, warehouse, and transport teams to ensure timely shipment handling.
• Monitor shipment status and proactively update customers on any delays or issues.
• Prepare and verify shipping documents (AWB, invoice, packing list, customs documentation).
• Ensure compliance with aerospace handling requirements and company SOP.
• Maintain accurate records in the system and ensure proper data entry.
• Resolve customer complaints professionally and escalate when necessary.
• Work closely with airlines, agents, and vendors for shipment arrangements.
• Perform any other ad-hoc duties assigned by the superior.

Job Requirements

• Diploma / Degree in Logistics, Supply Chain, Business Administration, or related field.
• Minimum 1–2 years of experience in customer service or logistics (Aerospace experience is an advantage).
• Knowledge of air freight procedures and documentation is preferred.
• Good communication skills in English and Bahasa Malaysia.
• Able to work on rotating shifts, weekends, and public holidays if required.
• Strong problem-solving skills and ability to work under pressure
• Ability to handle urgent and time-critical shipments

Job Types: Full-time, Permanent

Pay: RM2,800.00 - RM3,500.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person