Full Time Customer Service Executive Jobs, in Daythree Subang Jaya - Maukerja

Company Description

Daythree is an award-winning business process management company specializing in Customer Experience Lifecycle Management. Known for delivering insights and innovation, Daythree sets itself apart as a leader in creating exceptional customer experiences. The company's expertise lies in transforming customer interactions into valuable insights, driving growth and operational excellence. With a focus on innovation and efficiency, Daythree continually evolves to meet diverse client needs.

Role Description

This is a full-time, on-site role for a Customer Service Executive, based in Subang Jaya. The role involves assisting customers with inquiries, concerns, and solutions to their issues via various communication channels. You will focus on delivering exceptional customer support to ensure satisfaction, managing service requests, and offering personalized assistance. The role requires maintaining professionalism and fostering a positive relationship with customers while contributing to enhancing customer service processes.

Qualifications

• Strong Interpersonal Skills to effectively communicate and build rapport with customers
• Expertise in providing excellent Customer Service, Support, and resolving Customer Satisfaction issues
• Experience in Customer Service Management or related roles is beneficial
• Ability to manage multiple tasks while maintaining attention to detail and quality service
• Strong problem-solving skills and a customer-focused mindset
• Proficiency in relevant customer service tools and technologies is an advantage
• Fluency in written and spoken English; additional languages are a plus
• Fresh grad welcome
• Salary: RM2,200 – RM2,400 + allowances/incentives