Key Responsibilities
1. Infrastructure Management
- Manage, monitor, and maintain servers, virtualization platforms, storage devices, firewalls, and related infrastructure.
- Install, configure, and maintain operating systems (Windows Server, RHEL) and system management tools.
- Perform system upgrades, patch management, capacity planning, and performance tuning.
- Manage and monitor backup, recovery, and replication activities to ensure data integrity and availability.
2. Security & Compliance
- Perform infrastructure security hardening and testing based on CIS benchmarks and Singapore Government security standards.
- Manage access controls and user accounts in line with IT security policies.
- Support compliance with IT governance, audit, and regulatory requirements.
- Participate in disaster recovery planning, testing, and execution.
3. Collaboration & Projects
- Participate in the design, setup, and implementation of new infrastructure solutions and enhancements.
- Collaborate with vendors, service providers, and internal IT teams to resolve infrastructure issues and deliver reliable solutions.
- Support infrastructure-related documentation, capacity planning, and audit activities.
4. Patch Management & Upgrades
- Test, stage, and deploy OS patches, firmware updates, and hardware upgrades.
- Apply change management best practices for controlled deployment of updates and enhancements.
5. Hardware & Environment Support
- Support and maintain enterprise-grade hardware: Dell servers, Cisco switches, FortiGate firewalls, UPS, and Dell EMC storage.
- Manage and monitor virtualization platforms (VMware, OpenShift/Kubernetes) and infrastructure monitoring tools (Grafana, Prometheus).
- Ensure high availability and reliability of infrastructure components across environments (production, staging, development).
6. Documentation & Continuous Improvement
- Maintain up-to-date SOPs, infrastructure diagrams, maintenance logs, and change records.
- Generate reports on performance, capacity, and preventive maintenance activities.
- Identify opportunities for automation and reliability improvements to strengthen infrastructure resilience.
Requirements
- Diploma / Bachelor’s Degree in Computer Science, Information Technology, or equivalent.
- At least 3–5 years of experience in infrastructure administration and support.
- Strong knowledge of Windows Server, RHEL, VMware, and enterprise hardware (servers, storage, networking).
- Hands-on experience with backup and recovery tools, firewalls, and system monitoring platforms.
- Familiarity with container platforms (OpenShift/Kubernetes), DevOps tools (Ansible, GitLab), and monitoring tools (Grafana, Prometheus).
- Working knowledge of ITIL processes (incident, change, and problem management).
- Experience in pre-sales or tender preparation will be an added advantage.
- Candidate should be open and willing to learn about system, application, and middleware layers — including configuration, deployment, and troubleshooting of integrations.