Full Time Customer Service Officer Jobs, in Innoquest Pathology Selangor - Maukerja

Key Responsibilities:

• Attend to customer phone enquiries and complaints, provide appropriate solutions and alternatives; follow up to ensure resolution.

• Maintain a positive, empathetic, and professional attitude to ensure customer satisfaction.

• Keep records of customer interactions, transactions, comments, and complaints.

Requirements:

• Working on-site (office base, no working from home).

• Working in shift (24-hour rotating shift).

• Strong communication skills, with verbal proficiency in English and Bahasa Malaysia.

• Customer orientation and ability to adapt/respond to different types of characters.

• Good phone contact handling skills and active listening.

• Basic computer skills, including proficiency in Microsoft Office.

• Minimum diploma in any field (preferably in science field), but candidates with SPM qualification (science stream) are also welcomed to apply.

• No experience is required, and any prior experience in a similar role is a plus.

Schedule: (Must be able to work for all shifts)

• Morning shift

• Afternoon shift

• Day shift

• Early shift

• Evening shift

• Night shift

• Rotational shift

• Public Holiday

• Weekend

Location: Wisma Tecna, Petaling Jaya