Full Time Merchant Support Specialist (eCommerce - Payment Platform) Jobs, in Brighten Business Consulting WP Kuala Lumpur - Maukerja

Brighten Business Consulting Sdn Bhd (SeeWe Remote Staffing) is a regional Employer of Record and recruitment partner supporting international companies across Asia Pacific.

We help global businesses build high-performing teams while providing talents with opportunities to work in dynamic and international environments.

Our client, is a pioneering PaaS (Platform-as-a-Service) company partnering with major ecosystem leaders including:

• Alipay
• WeChat Pay
• PayMe
• DianPing
• Uber
• Touch ‘n Go

Leveraging the rapid growth of e-payment and travel app technology, the company provides integrated digital solutions to over 2,000 merchants across Hong Kong, China, and Malaysia. Their services cover:

• Bill Payment
• Cross-border Transport
• Insurance
• Gaming
• Charity
• e-Coupon Systems

This is a great opportunity to join a fast-growing payment and e-commerce ecosystem with regional exposure.

We are looking for a detail-oriented and customer-focused Merchant Support Specialist to support merchant onboarding and daily platform operations.

This role involves managing merchant setup for eShops and POI (Points of Interest) pages, coordinating operational support, and ensuring smooth merchant experience across digital marketplace platforms.

You will work closely with merchants and internal teams across Hong Kong, China, and Malaysia.

• Support merchant onboarding and setup of:
– eShops
– POI (Points of Interest) pages on marketplace platforms

• Guide merchants on:
– Product content optimization
– Operational arrangement
– Best practices for eShop performance

• Perform daily platform health checks to ensure smooth operations

• Update operation manuals and workflow documentation

• Respond to merchant and user enquiries via instant messaging platforms such as WeChat

• Coordinate with internal teams on operational and support matters

• Support ad-hoc operational and administrative tasks when required

• Bachelor’s Degree in Business, Marketing, or related field
• Fresh graduates with strong learning attitude are welcome to apply
• Customer service or e-commerce experience is an advantage
• Strong attention to detail and ability to follow SOPs accurately
• Good communication and coordination skills
• Able to multitask and work in a fast-paced environment

• 5-day work week
• Hospital insurance allowance
• Medical claim allowance
• Parking allowance
• Year-end bonus
• Performance-based increment
• Festival gifts and birthday benefits
• Friendly and supportive working environment
• Free snacks and beverages
• Convenient office location near MRT station

Office Locations: Sunway Velocity

Interested candidates, please provide your CV, current & expected salary.

Note: Only shortlisted candidates will be contacted. Thank you for your interest in joining our company.