Full Time Client Care Support (Japanese Speaker) Jobs, Salary up to SGD 50,000 in Visa Worldwide Pte. Limited - Maukerja

In this role, you are expected to:

• Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations.
• Collaborate with peers to help cardholders, provide thought-leadership and inspire both customers and peers in a diverse business environment.
• Compliance to Key Control and other policies, including maintaining confidentiality in our secure environment.
• Evaluate the nature of each call and determine the appropriate action to complete the request.
• Answer general customer service questions from cardholders, explain multiple program features, and where appropriate, transfer the customer to the issuing bank to obtain specific account information or transfer the customer to an appropriate Third-Party Service Provider.
• Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
• Provide general information and support on any VISA related topic or product and direct the customer accordingly.
• Provide status update on Emergency Card and Cash requests when customer calls to follow up.
• Ensure smooth delivery set up of Emergency card and disbursement of Emergency cash upon receipt of approval from the banks.
• One Stop Fulfillment of Emergency service with customer and their banks.
• Use several computer programs to respond to customer inquiries.
• Document cases to show action taken.

What you will need:

We are looking for an individual who brings experience, a curiosity about payments, is results-driven, and client focused. As a candidate, you should have:

• Strong customer service skills and orientation
• 1-3 years experience in a customer service environment
• Strong verbal, written and interpersonal skills required
• While this is an individual contributor role, the candidate should also have a demonstrated ability to work collaboratively to achieve results as part of an effective team
• Proficient in Japanese language to assist Japanese-speaking customers.
• Must be able to work shift work, on public holidays and on weekends

What will also help:

• Working knowledge of the payment industry and Visa's business
• Experience working in the travel and hospitality and call center environment preferred